Terms of service

1Who this agreement is between

In plain EnglishIt is between you and the company that runs Koven. Using Koven means you accept it.

Koven is operated by [REGISTERED COMPANY NAME], a company registered in England and Wales with company number [COMPANY NUMBER], registered office [REGISTERED OFFICE ADDRESS]. These terms are the agreement between you and us for your use of the Koven apps, the website and everything in them.

By making an account, joining a room as a guest or otherwise using Koven, you agree to these terms. If you do not agree with them, do not use Koven.

Two other documents form part of this agreement: the privacy policy, which explains what we do with your data, and the community guidelines, which say what may and may not be posted. Read all three.

2Who can use Koven

In plain EnglishAnybody can join a game as a guest. To hold your own account you need to be 13 or over, or have a parent set it up with you.

• You can join a room as a guest at any age. A guest needs no account and gives us a nickname and nothing else.
• To hold your own account you must be 13 or over.
• If you are under 13, a parent or carer can set up an account for you and remains responsible for it. In the United States that consent has to be verified before the account holds any personal information.
• If you are between 13 and 18, you may use Koven but a parent or carer should read these terms with you.
• If you are agreeing to these terms on behalf of a child, you are agreeing to them yourself and you are responsible for what happens on that account.

You must not use Koven if we have previously closed your account for breaking these terms, unless we have told you that you may come back.

3Your account

In plain EnglishKeep your sign in details to yourself, and tell us if something looks wrong.

• Give us accurate information when you sign up, and keep it up to date.
• Do not share your sign in details, and do not let somebody else use your account.
• You are responsible for what happens on your account unless somebody got into it despite you taking reasonable care.
• Tell us at support@kovengames.com as soon as you think somebody else has got in.

You can close your account whenever you like, from inside the app. Closing it deletes your profile and your decks, subject to what the privacy policy says about the few things we have to keep.

4What you make, and the permission you give us

In plain EnglishYour decks are yours. You let us store them and show them to the people you shared them with. That is the whole of it.

Koven lets you write questions, prompts, word lists and other content, which these terms call your content. You keep every right you already had in it. We do not claim ownership of anything you make.

So that Koven can work, you give us a non exclusive, royalty free licence to host, store, copy, adapt for display, and show your content to the people you have chosen to share it with. That licence exists only to run the service. It is not transferable and not sublicensable, except to the suppliers who host the service on our behalf.

• If you keep a deck private, the licence covers storing it and showing it to you.
• If you share a deck with a code, it covers showing it to the people who have that code.
• If you publish a deck to the community, it covers showing it to anybody browsing the library, and letting other players remix it if you have allowed remixing.
• We may show an excerpt of a published deck to promote Koven, crediting you by your display name. Tell us you would rather we did not and we will stop.

The licence ends when you delete the content, except for two things. Copies may sit in backups for a short while before they are overwritten, and a remix somebody else made before you deleted yours stays theirs. Anything we are required to keep for a moderation or legal record is covered by the privacy policy.

You promise that your content is yours to share, that it does not infringe anybody else’s rights, and that it follows the community guidelines. That promise is the one thing we cannot check for you.

If you believe something on Koven infringes your copyright, email support@kovengames.com with a description of the work, where the copy is, your contact details, and a statement that you believe the use is not authorised. We will look at it promptly and we will tell the other person that we did.

5What you may not do

In plain EnglishNo harmful, hateful, sexual or illegal content, no pretending to be somebody else, and no attacking the service.

The community guidelines set out in detail what counts as objectionable content and they form part of this agreement. In summary, you must not:

• Post content that is sexual, violent, hateful, harassing, or that encourages self harm, and never anything that sexualises a child.
• Bully, threaten, stalk or humiliate another player.
• Post somebody else’s personal information, or your own address or phone number.
• Pretend to be another person, or claim a connection with us that you do not have.
• Post spam, adverts, referral links or anything designed to move players off Koven.
• Break the law, or help somebody else to.
• Reverse engineer, scrape, overload, probe or interfere with the service, or try to reach data that is not yours.
• Use automated tools to create accounts or content, or to vote and rate.
• Get around a moderation decision by making another account.

Koven is a family product. The test we apply is whether a family with a ten year old and a grandparent in the room could see it and carry on playing.

6Moderation, reporting and appeals

In plain EnglishAnybody can report anything. A person reviews it. If we act against you, we will tell you why and you can appeal.

Everything published beyond your own group is reviewed before strangers can see it. Anybody can report a deck, a name or a player, including somebody with no account. We do not require you to sign in to raise a concern.

If content breaks the community guidelines we may hide it, remove it, restrict who can see it, or stop it being published. If you break them, we may warn you, limit what you can do, suspend your account or close it. What we do depends on how serious it was and whether it has happened before.

We will tell you what we did and why, unless the law stops us or telling you would put somebody at risk. You can appeal by replying to that message or emailing support@kovengames.com, and a different person will look at it. We aim to answer an appeal within 14 days.

Content that sexualises a child is the one thing with no appeal and no warning. We remove it, close the account and report it to the appropriate authorities.

7Subscriptions and payment

In plain EnglishKoven is free to play. A subscription unlocks more. You can cancel within 14 days unless you have already started using it, and you cancel through the store.

Koven is free to play. An optional subscription unlocks the full catalogue of formats and content packs. Prices are shown in the app before you buy, in your own currency and including any tax.

• Subscriptions are billed by Apple or Google, through your store account, and renew automatically until you cancel.
• Cancel at any time in your store account settings. Cancelling stops the next payment and you keep what you paid for until the period ends.
• Deleting the app does not cancel a subscription. Cancel it in the store.
• Refunds are handled by the store you bought from, under their policies. If they turn you down and you think that is wrong, tell us and we will help.

Because a subscription is digital content supplied immediately, UK law gives you 14 days to change your mind, and you lose that right once the download or streaming has begun with your agreement. When you buy, you agree that supply starts straight away and you accept that you lose the 14 day cancellation right at that point. That does not affect your rights if the product turns out to be faulty.

We may change our prices. An increase never applies to a period you have already paid for, and we will tell you at least 30 days before it affects a renewal so that you can cancel first.

8Our content and our name

In plain EnglishThe app, the artwork and the name are ours. Playing does not make them yours.

Koven, the Koven name and logo, the software, the design and the first party content packs belong to us or to the people who licensed them to us. You may use them to play Koven and for nothing else.

The press page says how you may use our name and logo when writing about us. Anything beyond that needs our permission in writing.

9Availability and changes

In plain EnglishWe will keep Koven running, but we cannot promise perfection. If we take something important away we will tell you first.

We work to keep Koven available and working properly, and we will do that with reasonable skill and care as the law requires. We cannot promise it will never be interrupted. Maintenance, a supplier failure or something outside our control may get in the way.

We improve the product constantly, so features change. If we remove a feature you paid for, or change something in a way that materially reduces what you get, we will tell you at least 30 days in advance and you can cancel and ask for a fair refund of anything you have paid for but not received.

Some features are marked as early or beta. They are exactly what they say they are, and we ask you to treat them accordingly.

10Ending this agreement

In plain EnglishYou can leave whenever you like. We only close accounts for a reason.

You can stop using Koven and delete your account at any time, from inside the app.

We may suspend or close your account if you seriously or repeatedly break these terms or the community guidelines, if we are required to by law, or if keeping the account open would put other players at risk. Except where the breach is serious enough to act immediately, we will warn you first and give you a chance to put it right.

If we close your account for a reason that is not your fault, for example because we stop offering Koven in your country, we will refund the part of any subscription you have paid for and will not receive.

11Our responsibility to you

In plain EnglishWe are responsible when we let you down. There are limits, but nothing here removes the rights the law gives you.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable when you started using Koven.

We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit. That includes your rights under the Consumer Rights Act 2015 in respect of digital content, which are that it must be of satisfactory quality, fit for purpose and as described.

Koven is for private use. We are not liable for business losses such as lost profits, lost business or lost opportunity.

Other players write their own content, and we are not the author of it. We review what is published to strangers and we act on reports, but we cannot promise that everything on Koven will suit everybody. Where we are responsible for content, it is for how we handled it once we knew about it.

If a device is damaged or content is lost because of digital content we supplied, and that damage was caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

12Complaints, and which law applies

In plain EnglishCome to us first. If we cannot sort it out, the courts where you live can hear it.

If something has gone wrong, email support@kovengames.com and tell us what happened and what you would like us to do. We will acknowledge within 3 working days and aim to resolve it within 14.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, the law of that country applies to you instead and you can bring a claim in its courts. Nothing here stops you relying on the consumer protection rules of the country you live in.

You do not have to go to arbitration and you do not give up your right to take part in a group claim. We have left both of those out on purpose.

13Changes to these terms

In plain EnglishWe will give you notice, and you can walk away if you do not like the change.

We may change these terms to reflect changes in the product or in the law. We will publish the new version here with a new date. If a change materially affects you we will tell you in the app or by email at least 30 days before it takes effect, and you can close your account before then if you would rather not accept it.

If any part of these terms turns out to be unenforceable, the rest of them carry on. If we do not enforce something straight away, that does not mean we have given it up.